Refund Policy
Last updated: July 2026
We want you to be fully satisfied with our work. This Refund Policy explains how deposits, payments, and cancellations are handled for projects with BMZ Services.
Deposits
A non-refundable deposit is required to reserve your project slot and begin work. This deposit covers the initial planning, design concepts, and resources allocated to your project.
Cancellations Before Work Begins
If you cancel your project before any work has started, you may be eligible for a partial refund of your deposit, minus any administrative fees.
Cancellations During the Project
If a project is cancelled after work has begun, you will be billed for the work completed up to that point. Any remaining balance from your deposit, if applicable, may be refunded at our discretion.
Completed Projects
Once a project has been delivered and approved by the client, it is considered complete and is not eligible for a refund.
Refund Requests
To request a refund, please contact us at hello@bmzservices.com with your project details. Refund requests are reviewed on a case-by-case basis and processed within 7-14 business days if approved.
Exceptions
Refunds are not provided for delays caused by the client (such as late feedback or missing content), or for change requests outside the agreed project scope.
Contact Us
If you have questions about this Refund Policy, please contact us at hello@bmzservices.com or +212 780 07 44 84.